Experience and fields

Customer Service & Contact / Customer journey, -satisfaction & -experience (CX)

Hospitality / people & customer orientation      BtoC & BtoB

Operational Management / General Management

People-management (empowerment, growth & teambuilding)

Employee experience (EX)   CHO (Chief Happiness Officer)

Human welfare management (reduce stress/illness and increase productivity)

Servant leadership (situational, inspiring & serving)

Change-management (Company & proces changes / Optimising)

Crisis-management (analytical, creative  in solutions / problemsolving)

Culture management, integration of cultures, culture change

Continuous improvements (efficiency, lean/agile, proces, costreduction)

Projects, automation & innovation 

Commercial (increasing sales and after sales turnover/revenu)

Entrepreneurship (autonomy, self starting/motivating)

Training-Coaching-Mentoring

Recruitment, Talent & Competence management, Outsourcing

Communication / Networking

Interim Management / temporary assignments

Consultancy & advice

Operational, Tactical & Strategical vision

Entrepreneurship & trend management

Innovation

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Markets & Branches:

Automotive, Mobility, Fashion, Media, Hospitality, Health-care, Hygiene, Nutrition, Culture, Art,

Design, Lifestyle, Travel, Leisure, Telecom, Education, Retail, E-commerce, Logistics, etc.

 

For me, there is ultimately only one main branche: People & Customers!!

Passionate about Service!

Big drive for results, to improve and to add value!

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